Using Webmail to access your emails online
Email Support

Using Webmail to access your emails online

For those who have web hosting with us will most likely have custom email addresses setup for their business (eg. By having these accounts you get the benefit of not only being able to setup the account on one or all of your computers/devices, but you can access your emails through any computer, anywhere in the world via an internet connection and a web browser.

What is Webmail?

Basically Webmail is a online tool that allows view and send emails via the web instead of from your computer using a simple interface (much like Hotmail or gmail). This is handy when you are on the run or away on holidays and still need to stay in touch with clients or friends.

Webmail is installed on our web server where your website and emails are setup and is included free with all of our web hosting packages.

How do I access Webmail?

First of all, you need to know the email address you would like to access and it’s password. If you don’t have these details please feel free to contact us.

If you have this information, it’s extremely simple to access the Webmail interface.

Step 1

In the address bar of your web browser (eg. Internet Explorer, Google Chrome, Firefox), simply type (replacing with your actual domain name).

Step 2

This should bring to a webmail login screen with two fields to fill out. The first field is ‘Email Address’. This is obviously the email address of the account you wish to access.

Step 3

The second field is the password for your email account. As mentioned above, if you don’t have this please feel free to contact us and we should be able to supply this to you.

Step 4

Once you have filled out both fields, click the ‘Log In’ button. You should now be taken to the software selection page. This page allows you to pick from three different interfaces for viewing and sending emails. These are ‘Horde’, ‘Roundcube’ and ‘SquirrelMail’. Each has their pros and cons, however we generally suggest to use ‘Roundcube’ as this has the cleanest interface.

Step 5

Simply click on the interface you wish to use you will be taken into it so that you can start viewing and sending emails. Using each them is fairly self explanatory, however we will post further support articles on how to use each interface into detail. If you are pretty knowledgable in using similar interfaces, feel free to start using the system from this point, otherwise please check our support centre for further tutorials.